Privacy Policy

At Americool Comfort, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when you visit our website or use our HVAC services.

Information We Collect

We may collect the following types of information:

Personal Information

When you contact us, request service, schedule an appointment, or complete a form on our website, we may collect:

Full name
Phone number
Email address
Property or service address
City, State, and ZIP code
Details about your HVAC system or service request
Any additional information you voluntarily provide

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

IP address
Browser type and version
Device information
Operating system
Pages visited
Date and time of your visit
Referring website
Website usage data collected through cookies or analytics tools

How We Use Your Information

We use the information we collect to:

Respond to inquiries and service requests
Schedule appointments
Provide HVAC installation, repair, maintenance, and consultation services
Prepare estimates and invoices
Communicate regarding appointments or project updates
Improve our website and customer experience
Respond to customer support requests
Meet legal and regulatory requirements
Prevent fraud and protect our business

Phone Calls and Text Messages

If you provide your phone number, you consent to being contacted regarding your service request by phone call or text message.

These communications may include:

Appointment confirmations
Appointment reminders
Technician arrival notifications
Service updates
Estimate follow-ups

Message and data rates may apply depending on your wireless provider.

You may opt out of text messages at any time by replying STOP. Reply HELP for assistance.

We do not send unsolicited marketing messages.

Email Communications

If you provide your email address, we may use it to:

Respond to your inquiry
Send appointment confirmations
Deliver estimates or invoices
Provide requested information about our HVAC services

You may unsubscribe from promotional emails at any time using the unsubscribe link included in those messages.

Cookies and Analytics

Our website may use cookies and similar technologies to:

Improve website performance
Understand visitor behavior
Remember website preferences
Measure website traffic

You can disable cookies through your browser settings, although some website features may not function properly.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only when necessary with:

Trusted service providers assisting our business operations
Payment processors
Website hosting providers
Technology vendors
Government agencies or legal authorities when required by law

These parties are required to protect your information and use it only for authorized business purposes.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While no internet transmission or electronic storage system can be guaranteed 100% secure, we strive to use commercially reasonable measures to protect your information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

Our services are intended for homeowners, businesses, and property managers and are not directed toward children under the age of 13. We do not knowingly collect personal information from children.

California Privacy Notice

California residents may have certain privacy rights under applicable California law regarding the personal information businesses collect. If you wish to request information about your personal data or exercise any applicable privacy rights, please contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices or legal requirements. Updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.

Americool Comfort

Address: South San Jose, CA 95120
Service Area: Serving San Jose, Santa Clara County, and the San Francisco Bay Area

Phone: (408) 901-9625
Emergency Service: Available 24/7

Email: contact@americool.us

CSLB License: C-20 HVAC Contractor License #1149725